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Copyright Fidelity Technologies Pte Ltd August 2020

Where will your company be in 5 years
if you start to use the same tools used by large enterprises?


What you should look for in any business communications system
The new generation of business communications systems (PBXs) can reduce costs by an average of 50% (sometimes up to 75%), increase your productivity, and facilitate business and technical complexity.

But, if you make a mistake when choosing a strategic infrastructure such as the business PBX, you know you will lose customers and money.

At best, your customers will be unhappy with the service.

At worst, you will lose their calls and your employees will be frustrated by the use of complex and ineffective communication tools.

You will have made an investment with no ROI.
Your PBX must offer you the best of Unified Communications & Collaboration, allow you to streamline your processes, reduce employee travel, and easily manage internal and external calls.

UC&C is no longer an advantage only available to large enterprises: today, even small to mid-sized companies can benefit from these strategic tools.

UC&C must be projected to let you reduce your costs and increase your performance in a measurable way. And it must be designed to be secure without the need to purchase additional applications.
Wildix Unified Communications

WHAT IS UNIFIED COMMUNICATIONS?

Unified Communications and Collaboration (UC&C) is the architecture that allows you interactive use to call, email, chat, share screen, send documents, make video calls, conference and more…all from a single interface.

Your daily activities of business communications using smartphones, PCs, desk phones, software, chat messages, sms texting, sharing documents and video calling should be simple.
Unified Communications
Continuity & Scalability 
Companies should be able to increase, decrease or change license configuration of the UC&C almost instantantly with just a click of the mouse.

Companies should also be able to add or reduce desk phones, DECT handsets, mobile devices as company operations changes.
More Business
Your UC&C should transform your website into a Sales Center, even without any e-commerce by enabling direct two-way communication via web browser.

More sales via web!  Up to +52%.
Cost Reduction 
UC&C is no longer an advantage only available to large enterprises: today, even small to mid-sized companies can benefit from these strategic tools

The new generation of UC&C can
reduce costs by an average of 50% (sometimes up to 75%), increase your productivity, and facilitate business and technical complexity.
Features Required Lone Operator Startup/Home Biz SME Corporations
Typical Users · Financial Advisers
· Property Agents
· Self Employed
· Freelance professionals
· Startups
· Small businesses
· Home-based businesses
· SMEs · Enterprise
· Hotels
· Institutions
· Hospitals
PBX
   Cloud
   Hardware

Yes

Yes

Yes
Option

Yes
Failover Backup
Phone/UC&C Interface
   Browser-based Platform
   Hardware (Wire/DECT)

Yes
Option

Yes
Option

Yes
Option

Yes
Yes
Mobile app with push notifications  
   (iPhone/Android)
Yes Yes Yes Yes
Multiple Devices per User Yes Yes Yes Yes
Browser-based
   Chat, Audio, Video,
   Desktop Sharing Collaboration

Yes
Yes

Yes
Yes

Yes
Yes

Yes
Yes
Users Presence Status Yes Yes Yes Yes
Collaboration Yes Yes Yes Yes
Call Activities Monitor Option Yes
Advance Audio Management Option Yes
WebAPI-TAPI-Integration Option Yes

Everything you need is in the Wildix Cloud,
stable and secure without SBC nor VPN.

Ease of Use 
Installation of UC&C interface on workstations should take minutes and hardware roll-out slightly longer without interruption of services.

Users should be able to access the UC&C anywhere and from any browser as long as there is internet connection.
Security 
UC&C should be 100% secure to protect your data.

UC&C platform should be secured-by-design with native encryption system without requirement of costly SBCs and VPNs for all your voice and data.

Platform should still be
secured when access via browsers.
Warranty 
UC&C platform should be always up to date. 

Hardware PBX, phones and accessories should also be purpose built to leverage on the features of the UC&C platform.  Companies should also be certain that hardware manufacturer extends long direct
warranty of upto 5yrs.
Business Friendly
Your customers should be able to know your availability and if not, who is able to serve them.  UC&C should allow customers to reach you with a simple click on website or email or facebook etc .

Reach the 80% users who no longer call you by phone but uses apps or chats.
Increase Efficiency 
UC&C can streamline employees' daily processes
saving upto 25% time in daily operations

How? Managing waiting calls, avoiding clogged lines, easily share documents, employee “status” always visible, video conferences instead of travel...

Also integrate with company’s 3rd party software (eg CRM).

What is you business? 
How many sites do you have?  What are the different users profile?

What do you need in a business communications system